Last Updated: December 2025
FREQUENTLY ASKED QUESTIONS
1. RESIDENTIAL SERVICES | FAQs (Smart Home, Wi-Fi, Device Setup)
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Q. Do I need to buy the equipment first? Yes. You purchase the new computer, printer, or smart home device, and we handle the setup, connection, and configuration. If you aren't sure what to buy (e.g., which Mesh Wi-Fi system is best), we can recommend the right product during a consultation.
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Q. What exactly do you set up? We focus on the "Brains" of your home, not the hardware on the walls. We set up Printers, Laptops, Smart Speakers (Alexa/Google), Smart Bulbs, Wi-Fi Routers, and Streaming Devices (Roku/Apple TV). Note: We do not mount TVs or drill into walls.
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Q. Can you fix my Wi-Fi dead zones? Yes. We can analyze your home’s layout and install Mesh Wi-Fi systems or extenders to ensure you get strong coverage in the basement, backyard, or top floor office.
Q. What if I don't know my passwords? This is our most common request! We can assist you in resetting forgotten passwords, organizing your login credentials, and setting up a secure "Password Manager" so you never get locked out of your email or banking apps again.
Q. Do you repair broken screens or hardware? No. We focus on software and connection. We do not perform physical hardware repairs (like replacing cracked iPhone screens or soldering computer parts). If your device is physically broken, we can refer you to a repair shop, but we handle the data and setup.
2. COMMERCIAL SERVICES | FAQs(Cable Management, POS Setup, Workstations)
Q. Can you work after hours to avoid disrupting my business? Absolutely. We understand that you cannot have a technician under a desk while customers are in the store. We offer evening and weekend appointments specifically for our commercial clients to ensure zero downtime.
Q. My server room/cables are a disaster. Can you organize them? Yes. "Cable Management" is one of our specialties. We do not run new wiring through walls, but we organize, label, and Velcro-tie existing messy cables at workstations or server racks to prevent hazards and make your office look professional.
Q. Do you fix Point of Sale (POS) systems? We handle the hardware installation and network connection of POS systems (connecting the screens, card readers, and receipt printers to your internet). Note: We do not manage the backend accounting software (like QuickBooks) or payroll.
Q. We have a new employee starting. Can you set up their desk? Yes. We offer "New Hire Onboarding" services. We will set up the computer, create their user accounts, connect them to the office printer, and ensure their email is working so they are ready to go on Day 1.
Q. Is your work insured? Yes. Pro Connections Niagara is fully insured for liability, giving you peace of mind while we work on your business premises.
3. MOBILITY SERVICES | FAQs (Data Transfer, Vehicle Sync, Device Training)
Q. I’m scared of losing my photos. Is my data safe? Data safety is our priority. When transferring data from an old phone to a new one, we verify that every photo, contact, and message has successfully moved over before we wipe or touch the old device.
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Q. Can you pair my phone to my car? Yes. We can meet you right at your vehicle. We will pair your phone via Bluetooth or Apple CarPlay/Android Auto and teach you how to use the hands-free features safely so you aren't distracted while driving.
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Q. Do you replace cracked screens or batteries? No. We focus on software, setup, and education. We do not perform physical hardware repairs (like soldering or screen replacements). We help you use the device, not glue it back together.
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Q. I bought a new phone but don’t know how to use it. Can you teach me? Yes. We offer "Device Walkthroughs" specifically for seniors or users switching brands (e.g., iPhone to Android). We will sit with you and adjust the font size, notifications, and accessibility features to match your needs.
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Q. Where do the appointments happen? We are mobile! We can come to your home, or meet at a neutral location (like a coffee shop) if you prefer. For vehicle syncing, we simply meet wherever your car is parked.
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4. DIGITAL MEDIA SERVICES | FAQs(Social Media Management, Asset Organization)
Q. Is there a long-term contract? Our packages require a minimum 3-month commitment. This ensures we have enough time to implement a strategy and see real engagement results. After the first 90 days, services continue month-to-month.
Q. Who takes the photos and videos? You do. You provide the raw photos and videos of your business (via a shared folder), and we handle the "heavy lifting"—editing, caption writing, hashtag strategy, and scheduling.
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Q. Do I get to approve posts before they go live? Yes. We have a strict "No-Post Without Approval" policy. You will receive a preview of your content schedule ahead of time. Nothing is published until you say "Go."
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Q. Do you reply to my messages (DMs)? No. We manage your public feed (posts, reels, stories). We do not manage your private inbox or customer service inquiries, as those require your specific business knowledge to answer correctly.
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Q. Do I need to give you my passwords? Yes. To connect your accounts to our scheduling tools and sync your Google Maps profile, we need administrative access. We use secure, encrypted software to store client credentials.