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Last Updated: January 2026

Service Terms & Conditions

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1. Acceptance of Terms

By booking an appointment or authorizing work with Pro Connections Niagara, you agree to the following terms and conditions. These terms apply to all services, including Residential, Commercial, Mobility, and Digital Media management.

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2. Scope of Service & Exclusions

Pro Connections Niagara provides technical setup, configuration, software support, and digital management.

  • Exclusions: We strictly DO NOT perform hardware repairs (e.g., soldering, screen replacements) or structural modifications (e.g., TV mounting, drilling, or running wires behind walls).

  • Liability: We are not liable for any pre-existing damage to devices or property. If a device is found to be physically broken upon inspection, service fees for the diagnostic visit still apply.

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3. Data Backup & Client Responsibility

  • Storage Requirements: It is the Client’s sole responsibility to provide adequate external storage (hard drives, USBs) or sufficient cloud capacity (e.g., iCloud, Google Drive) required for the technician to complete any data backup or transfer.

  • Risk Acknowledgement: Pro Connections Niagara is not responsible for any data loss, file corruption, or hardware failure that may occur during the service. While we exercise the utmost professional care, electronic storage can fail unpredictably. You acknowledge that you are requesting data services at your own risk.

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4. Digital Media & Account Management

  • Access & Security: To perform digital services (Social Media, Google Business Profile), the Client may need to provide login credentials. Pro Connections Niagara agrees to keep all credentials confidential and secure.

  • Content Approval: The Client is responsible for the accuracy of all information provided for social media posts or business listings.

  • No Marketing Guarantees: While we optimize your digital footprint for professionalism and functionality, Pro Connections Niagara does not guarantee specific marketing results (e.g., specific numbers of "Likes," followers, or sales increases).

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5. Appointments, Access & Safety

  • Cancellations: We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

  • On-Site Requirements: For residential or commercial visits, a person over the age of 18 must be present during the entire service appointment.

  • Safe Environment: The technician reserves the right to refuse service if the working environment is deemed unsafe or unsanitary.

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6. Payment Terms

  • Due Date: Payment is due immediately upon completion of the service.

  • Methods: We accept Cash, E-Transfer, Credit Card, or Visa Debit.

  • Reimbursement: Any hardware, software, or parts purchased by Pro Connections Niagara on the Client’s behalf must be reimbursed in full at the time of service.

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7. Service Warranty

  • 7-Day Labor Warranty: We provide a 7-day warranty on our labor. If the exact same issue reoccurs within 7 days, we will assess and rectify it at no extra labor cost.

  • Warranty Exclusions: This warranty does not cover new issues, user error, issues caused by third-party software updates (e.g., a Windows update breaking a setting), or hardware failure.

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8. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

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